Nine Steps To Amazingly Clean Carpets. 1. Inspection Every carpet and every household is different, so the very first thing we do is talk to you, the customer, about what is needed. The next nine steps will then be done according to the individual needs of that area. We will look at the type of carpet, both the pile and the backing, so we know how best to treat it. Then we will look at each room and talk with you about the furniture that needs moving, and any stains or marks that are on the carpet, deciding how best to proceed. 2. Preparing the room and moving the furniture Our teams will carefully move all the furniture you want us to / most of the furniture. We are fully insured to move your furniture and take the greatest care. This is not only easier for you but safer too, as we are professionals. We will also vacuum any areas that need it before the pre spays go down. 3. Pre-spray Our main detergent is applied as a pre-spray. This pre-spray helps to break down the dirt, bacteria and air pollutants caught within the carpet before extraction. 4. Agitation We will gently scrub the carpet working the cleaning product into the pile and loosening the soiling from within the carpet. 5. Van mounted hot water extraction. With our van mounted hot water extraction system we will flush out more of the dirt, bacteria and air pollutants from the carpet giving a long lasting, deep down thorough clean. Having a powerful van mounted machine allows for constant hot water at high pressure to be directly injected into the carpet at very controllable amounts and to vacuum it back out along with the dirt, giving the best cleaning possible. This process also takes out the cleaning pre-spray and other products used so no sticky detergents are left behind, avoiding resoiling of the carpets. 6. Spot-treat stubborn stains and marks Now we go back and retreat any areas that need a bit more treatment. We have a wide selection of cleaning products and plenty of training and experience in how best to use them. 7. Replacing Furniture Once the room is finished we carefully replace the furniture, placing plastic coasters under any items that may mark the carpet. 8. Drying Our van mounted machine has huge vacuum power that removes much more moisture than any portable could, so allowing for drier carpets. If we are cleaning more than one room or item we can place our high capacity fans for faster drying. Although the carpets will be left damp they are usable immediately. 9. Our guarantee Once we've finished we will always make sure you're 100% satisfied with our work. Our 14 day grace period means that if any stains reappear, or any new ones are made, we will come back free of charge and re-clean the area, giving you peace of mind.

We are not the cheapest company and have never aimed to be, we are also not the most expensive. We offer high quality work at fair prices. We will provide you with a free fully inclusive and firm quote before work starts, we don’t hide any part of the price and just charge what we quoted for. We can sometimes quote via the phone or by email but often need to visit to provide a firm price. This inspection and quote visit is free and you have no obligation to use us after. It will be carried out by an expert cleaner and not a pushy salesperson.

For those of you wishing to give extra protection for your carpets we can apply a stain protection coating PLUS if you choose stain protection with Rothwell's we will give you 12 months of stain treatments carried out by us for free, so if you do spill anything you can not remove yourself we will come out to try and remove it for you free of charge. The protective coating works by surrounding each fibre in the carpet with a protective invisible coating which makes the carpet resistant to every-day soiling, water-based and oil based stains. This protective coating does not affect the look or feel of your carpets. Stain guarding (or "protection") does not protect against everything but is a useful tool to help keep your carpets looking clean for longer. It makes regular cleaning easier and helps in effective cleaning of spills and spots. Stain guarding does wear off over time and will need to be reapplied after 12 – 24 months. For more information about Rothwell's Stain Protection Package please click here.

Rothwell’s Van Mounted system has far more vacuum power than any portable electric machine (which many carpet cleaners use). Better Air Flow. As well as more power the truck mounted “positive displacement” vacuum system ensures high air movement even when the tool is held against the carpet, whereas portables work centrifugally. This means standard portable machines have little air movement while the tool is in contact with the carpet, whereas our van mounted system still has a large amount of air flow. This extra air flow not only means drier carpets but cleaner carpets too, with much more of the dirty water being removed. Hot Water. We also have constant warm water with full control over the temperature that we clean at. Other systems either use cold water or attempt to heat it with a large kettle element that in our experience cannot keep up and leaves you with cold water anyway. It is a big advantage to have hot water and gives an overall higher quality of carpet cleaning. Own Power & Water. We carry our own water and takeaway the waste water. Our main machine is powered by LPG rather than your electricity supply. Van-mounted carpet cleaning systems are a big investment for any firm to make but we believe in investing in our business to bring you the best results possible. This is true whether investing in the right equipment, people or training.

YES. Dust and dirt within your carpet creates a sandpaper effect rubbing against the carpet fibres scratching and wearing them out. This ages them before their time and will lead to them being replaced much sooner. It is recommended by most carpet manufacturers as well as the Institute of Inspection, Cleaning and Restoration Certification (IICRC) to clean carpets on average once per year (6 – 24 months depending on use and other factors).

At Rothwell's we are not a one trick pony, when quoting we will advise the best way to get the results needed for your situation. We understand that sometimes it is vital that carpets are left dry immediately and that’s why we offer two ‘dry’ or low moisture cleaning methods for carpet cleaning. It should be pointed out that our van mounted hot water extraction method for most carpets gives a far better clean and although the carpets are slightly damp afterwards, they are usable straight away. Encapsulation This process works by encapsulating or encasing the soiling at a micro level. This is a relative newcomer to the industry and is very good on low profile man made fibre carpets and we often use it for regular office maintenance cleaning. It also has its uses in some domestic situations or carpet types. Granule cleaning This method uses micro sponges soaked in detergent that are scrubbed into the carpet. The micro sponges release detergent into the carpet to loosen the soiling, then as the micro sponges dry, they absorb the loosened soiling and detergent. Some carpet cleaners use this method on all carpets but we find the results to not be very satisfying in most situations when compared to van mounted hot water extraction. It is a very useful tool though and is still the best way of cleaning grass fibre matting that cannot get wet and can be tricky to treat.

Yes and we have special rates for end of tenancy carpet cleaning when the property is empty. We work directly with many letting agents, property management companies and private landlords as well as tenants to complete carpet cleans between tenants. We have greatly reduced carpet cleaning rates for empty properties. We will provide you with a fully itemised receipt as proof of work complete with our contact details so if your landlord is unhappy with any of the work they can contact us directly. Plus with our 14 day guarantee we will reclean any area needed completely free of charge even if it was caused after our initial clean. We can provide anti pet / flea treatment if required in your tenancy agreement, we are qualified insect pest controllers too. We can pick up the keys direct from your letting agent and return them so you don’t even need to be there if you have other commitments (busy moving or no longer in the area). We are fully insured including for lost keys (you need to check with your letting agent that they have keys available, most will). Rothwell’s carpet cleaning carries out end of tenancy cleans on a near daily basis and we have honed our service to provide a value for money, hassle-free, efficient service - you’ll be in safe hands.

Monthly Subscription All your carpet cleaning needs covered! • We will carry out ALL the carpet cleaning you ever need… • Professionally apply stain resistant protection & top up when needed… • All year round, year on year… • As much as you want, no limits… • To our highest of standards… • No initial cost or set up fee… • All for a monthly subscription… • Plus 20% off any of our other cleaning services. How does it work? Your first clean goes ahead like normal. All covered by your monthly payments, no set up costs, no extra charges or fees. But instead of you paying a lump sum then, you pay us a monthly amount and no more. And instead of us stopping at that one clean we clean your carpets as often as is needed. All covered by your monthly payments no extra charges or fees. We will come and give every carpet and a full deep clean as often as it needs it or you want it. All covered by your monthly payments no extra charges or fees. Plus we come out and do tidy up cleans on the high use areas, (walkways, doorways, in front of chairs etc) anything that needs that bit of extra attention to keep clean and prevent wear and damage. If you want us to clean it we will. All covered by your monthly payments, no extra charges or fees. If you spill anything give us a call and we’ll come and clean it. All covered by your monthly payments, no extra charges or fees. We expect to see a customer around 2-4 times per year (but are happy if it’s more). But how can we give you more for less? Simple 1. We want to reward our regular customers. 2. With regular payments coming in we can manage and predict our business far better and we’re willing to give you a great deal for this. 3. We are not a fly by night company but a family institution that has been around since 1993 and we prefer long running relationships with our customers. By providing you with the best deal we can we hope you will tell all your family and friends too. But it seems cheaper than you just coming once? That’s because it is. If you add up 1 years worth (12 payments) it comes to less than us just coming once to do the same area so even if you just have a yearly clean and stain protect with nothing else, it’s still great value. That’s because we are not short sighted, we don’t want a customer to use us once, we want a customer for life (don’t worry we don’t hold you to that). What does this cover? It is a fully inclusive service, there are no hidden costs. We’ve included the VAT, we don’t charge a set up fee or admin fees and we pay the banking fees at our end. It covers all cleaning for all of the carpet within your home. And remember you're in charge: if you want your carpets cleaned, we’ll clean them, no limits or restrictions. We will apply stain resistant coating to your carpet to help protect them against marks, stains and permanent damage. Free bottles of carpet spotter if / when you want them. 20% off all our other cleaning services – our monthly subscription just keeps giving. The small print, it’s not that small. 1. There is a minimum period of 18 months/18 payments, as I’m sure you understand we need to cover our own costs. But after that point either party can cancel with just one month's notice (you're not signing your life away here and there are no leaving fees or other rubbish). 2. We don’t limit the amount of call outs or visits we make to your property but we do have a fair usage policy as follows: if we feel our ‘no limits’ offer is being used excessively we may cancel the monthly subscription package and monthly payment (with no extra fees). If we are forced to cancel, it will only be after doing the last call out or one final clean that you have asked for so you are definitely not out of pocket (to date we have never had to do this and hope never to). 3. We promise to keep to our very high standards throughout every visit we make. 4. We will try to visit you ASAP when requested and for spills, accidents or emergency call outs. 5. We will increase the monthly payments by the published retail prices index (RPI) or equivalent each January. 6. Payment must be by direct debt via Go Cardless (a very easy and safe way to pay and you will be protected by the direct debt payment scheme).

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