Carpet Cleaning Cambridge, Carpet Cleaning Bury St Edmunds, Carpet Cleaning Newmarket, Carpet Cleaning Saffron Walden & Surrounding Areas
7 Great Reasons To Use Rothwell’s For Your Carpet Cleaning
1. Local Family Firm Since 1993.
Rothwell’s is a trusted family firm run by Oliver & Max Campbell and has been in business carpet cleaning since 1993.
2. Thorough, Professional, Deep Carpet Cleaning.
We use our powerful van mounted hot water extraction cleaning for most of the carpets we clean. This provides a thorough deep down, safe clean. It is the same method most carpet manufactures recommend. It leaves carpets cleaner and drier than portable machines and much cleaner than dry cleaning.
3. Experts In Our Field.
We spend a lot of time, effort and money in making sure ALL our technicians are expert carpet cleaners. We have ALL trained on internationally recognised carpet cleaning courses and ALL our technicians have spent over 1 year training within Rothwell’s before becoming technicians allowed out by themselves.
4. Great Customer Service.
We pride ourselves on giving great customer service every time, the type of personal service you can only get from a well-known local family firm.
5. Fair, Honest Pricing.
Free fully inclusive and firm quote provided before work starts, we don’t hide any part of the price. Ask about our price promise.
6. We Do The Lifting.
Don’t worry about your fully furnished home, we will carefully move any furniture that needs moving so we can clean the carpets, you don’t need to empty your home first. We are full insured for this and extremely careful and professional.
7. 100% Satisfaction Or It’s Free.
Only pay once we have completed our work and you are happy, if you are not happy with anything we will re-visit to re-clean and if your still not happy we won’t charge you a penny.
Call Now To Speak To Your Local Carpet Cleaning Expert.
Rothwell's truck mounted system has far more vacuum power than any portable electric machine (which many carpet cleaners use). As well as more power the truck mounted "positive displacement" vacuum system ensures high air movement even when the tool is held against the carpet, whereas portables work centrifugally, which means little air movement while the tool is in contact with the carpet. This extra air flow not only means dryer carpets but cleaner carpets too, with much more of the dirty water being removed. Plus we have high capacity air movers for extra drying.
Every carpet and every household is different, so the very first thing we do is talk to you, the customer, about what is needed. Then the next nine steps will then be done according to the individual needs of that area. We will look at the type of carpet, both the pile and the backing, so we know how best to treat it. Then we will look at each room and talk with you about the furniture that needs moving, and any stains or marks that are on the carpet, deciding how best to proceed.
2. Preparing the room and moving the furniture
Our two person teams (for most jobs) will carefully move all the furniture you want us to / most of the furniture. We are fully insured to move your furniture and take the greatest care. This is not only easier for you but safer too, as we are professionals. We will also vacuum any areas that need it before the pre spays go down.
3. Pre spray
Our main detergent is applied as a pre-spray. This prespray helps to break down the dirt, bacteria and air pollutants caught within the carpet before extraction.
We will gently scrub the carpet working the cleaning product into the pile and loosening the soiling from within the carpet.
5. Truck mounted hot water extraction.
With our truck mounted hot water extraction system we will flush out more of the dirt, bacteria and air pollutants from the carpet giving a long lasting, deep down thorough clean. Having a powerful truck mounted machine allows for constant hot water at high pressure to be directly injected into the carpet at very controllable amounts and to vacuum it back out along with the dirt, giving the best cleaning possible. This process also takes out the cleaning prespray and other products used so no sticky detergents are left behind there for avoiding resoling of the carpets.
6. Spot-treat stubborn stains and marks
Now we go back and retreat any areas that need a bit more treatment. We have a wide selection of cleaning products and plenty of training and experience in how best to use them.
For those who wish to help protect their carpets for the future we can put down a protection spray. This is done while the carpets are still damp, allowing the protection spray to soak into the fibres giving an even coverage. Then we brush the spray in and wipe any excess off skirting boards for a professional finish.
8. Replacing Furniture
Once the room is finished we carefully replace the furniture, placing plastic coasters under any items that may mark the carpet.
Our truck mounted machine has huge vacuum power that removes much more moisture than any portable could, so allowing for dryer carpets. If we are cleaning more than one room or item we can place our high capacity fans for faster drying. Although the carpets will be left damp they are useable immediately.
10. Our guarantee
Once we've finished we will always make sure you're 100% satisfied with our work. We always leave a feedback form with our customers along with a free post envelope as our customers' opinions really do matter. Our 14 day grace period means that if any stains re-appear, or any new ones are made, we will come back free of charge and re-clean the area, giving you peace of mind.
Extra help against future soiling.
For those of you wishing to give extra protection for your carpets we can apply Stainguard. This works by surrounding each fibre in the carpet with a protective invisible coating which makes the carpet resistant to every-day soiling, water-based and oil based stains. This protective coating does not affect the look or feel of your carpets. Stainguarding (or "protection") does not protect against everything but is a useful tool to help keep your carpets looking clean for longer. It makes regular cleaning easier and helps in effective cleaning of spills and spots. Stainguarding does wear off over time and will need to be reapplied after 12 – 24 months.
We understand that sometimes it is vital that carpets are left dry immediately and that’s why we offer two ‘dry’ or low mistier cleaning methods for carpet cleaning. It should be pointed out that our truck mounted hot water extraction method for most carpets gives a fare better clean and although the carpet are slightly damp after they are usable straight away.
This process works by encapsulating or encasing the soiling at a micro level. This is a relative new comer to the industry and is very good on low profile manmade fibre carpets and we often use it for regular office cleaning.
This method uses micro sponges soaked in detergent that are scrubbed into the carpet. The micro sponges realise detergent into the carpet to losses the soiling then as they dry soak in the loosened soiling and detergent. Some carpet cleaners use this method on all carpets but we find the results to not be very satisfying. It is a very useful tool though and is still the best way of cleaning grass fibber mattings that cannot get wet and can be tricky to treat.
All your carpet and/or upholstery cleaning needs covered!
• We will carry out ALL the carpet/upholstery cleaning you ever need...
• All year round, year on year...
• As much as you want, no limits...
• To our highest of standards...
• No initial cost or set up fee...
• All for a monthly subscription…
How does it work?
Your first clean go’s ahead like normal. (All covered by your monthly payments, no set up costs, no extra charges or fees.)
But instead of you paying a lump sum then, you pay us a monthly amount and no more. And instead of us stopping at that one clean we clean your carpets/upholstery as often as is needed.
We will come and give every carpet and/or piece of upholstery a full deep clean as often as it needs it or you want it.
Plus we come out and do tidy up cleans on the high use areas, (walkways, doorways, in front of chairs etc) anything that needs that bit of extra attention to keep clean and prevent wear and damage. If you want us to clean it we will.
If you spill anything give us a call and we’ll come and clean it (normally within 24hours).
We expect to see a customer around 2-4 times per year (but are happy if it’s more).
All covered by an affordable monthly subscription to Rothwell’s.
But how can we give you more for less? Simple
1. We want to reward our regular customers
2. With regular payments coming in we can manage and predict our business far better and we’re willing to give you a great deal for this.
3. We are not a fly by night company but a family institution that has been around since 1993 and we prefer to have long running relationships with our customers.
4. By providing you with the best deal we can we hope you will stay our customer for many years to come and tell your friends about us too.
So how much do you pay?
It’s cheaper than a once per year clean. If you add up 1 years worth (12 payments) it comes to less than us just coming once to do the same area so even if you just have a yearly clean and nothing else, it’s still great value. That’s because we are not short sighted, we don’t want a customer to use us once, we want a customer for life (don’t worry we don’t hold you to that).
What does this cover?
We will visit and provide you with a fully inclusive quote there are no hidden costs. We include the VAT, we don’t charge a setup fee or admin fees and we pay the banking fees out of our end.
It’s up to you weather you have your carpet’s and/or upholstery’s covered, and weather you want us to add (and reapply when needed) a stainguard treatment. We will give you a fully inclusive quote for the options that interest you.
It covers all cleaning (and stain treatment if needed) for all of the carpet and/or upholstery within your home. And remember your in charge; if you want your carpets or upholstery cleaned we’ll clean them, no limits or restrictions.
The small print, it’s not that small.
1. There is a minimum period of 18 months/18 payments, as I’m sure you understand we need to cover our own costs. But after that point either party can cancel with just one months notice (your not signing your life away here and there’s no leaving fees or other rubbish)
2. We don’t limit the amount of call outs or visits we make to your property but we do have a fair use policy as follows; If we feel our ‘no limits’ offer is being used over excessively we may cancel the M.S.P. and monthly payment (with no extra fees). If we are forced to cancel, it will only be after doing the last call out or one finale clean that you have asked for so you are defiantly not out of pocket. (To date we have never had to do this and hope never too.)
3. We promise to keep to our very high standards thought every visit we make.
4. We will try and visit you ASAP when requested and for spills, accidents or emergency call outs we aim to get there within 24 hours.
5. We will increase the monthly payments by the published retail prices index (RPI) or equivalent each January.
6. Payment must be by direct debt via Go Cardless. (A very easy and safe way to pay and you will be protected by the direct debt payment scheme.)
Special rate for End Of Tenancy Carpet Cleaning
We work directly with many letting agents, property management companies and private landlords as well as tenants to complete carpet cleans between tenants.
We have greatly reduced carpet cleaning rates for empty properties.
We will provide you with a fully itemised receipt as proof of work complete with our contact details so if you letting agent are unhappy with any of the work they can contact us direct. Plus with our 14 day guarantee we will reclean any area needed completely free of charge even if it was caused after our initial clean.
We can provide anti pet / flea treatment if required in your tenancy agreement.
We can pick up the keys direct from your letting agent and return them so you don’t even need to be there if you have other commitments (busy moving). We are fully insured including for lost keys (never happened). (You need to check with your letting agent that they have keys available, most will).
Rothwell’s carpet cleaning carries out end of tenancy cleans on a near daily basis and we have honed our service to provide a value for money hassle free efficient service, you’ll be in safe hands.